Anonymous
map-marker Bellevue, Washington

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I booked 3 trips its a joke do not purchase u will not get a trip or a refund sad I will never again try to make this happen again

View full review

User's recommendation: Don’t buy

Trinity J Qkz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They scammed me

It's a complete scam. We paid $500 for a package, with an 18-month window to select our dates.

We selected our dates online, and received a message to call in order to confirm.

I made the phone call and they said the package price was now $1500, so I could either use the $500 towards a different resort or pay the difference. Good luck getting anyone to answer the 844-211-**** number.

View full review
Cons:
  • Scam

Preferred solution: The trip that we paid for honored.

User's recommendation: DO NOT USE BOOKSI

Jose G Bdd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Reservation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Booksi - Reservation
Contains 1 confidential file for company representatives

I was contacted by a Booksi representative back in March 25,2024 about a promotion they were selling. 5 nights, 6 days at Secrets Bahia Mita Surf and Spa resort in Puerto Vallarta Mexico.

On this date 5/14/2024, l tried to book for next year 5/14-5/19/2024 and was told I had to pay an additional $800.00 in order to have the reservation honored. The reason they gave, is the hotel became a luxury hotel so they could no longer honor the contract they sold me, which I payed at the moment I received the offer.

Buyer be wear of Booksi and their policies. I canceled a vacation which I had scheduled for that time frame in order to take this vacation package before I forgot and it expired. So as a customer in good standing's, Booksi did not honor the vacation package I purchased.

The least they should have done was pay the difference, because as a business, you should expect loses because of unforeseen circumstances, or at the very least, come to a happy median with the customer.

They did not attempted to fix the issue other than attempting to put me in a hotel I did not pay for, or give me a refund. Be careful with business like Booksi, they don't care about their customers.

View full review

User's recommendation: Make certain what you pay for is honored before you pay for it. They are not honorable.

Selam Mlb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woodruff, South Carolina

Reservation

I have not received the welcome letter. Need to know when and where is the tour.?

When do we get the gift card? Can these reservations be canceled, we already checked in to the hotel?

View full review

User's recommendation: Don’t

Cheryl C Lig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The offer looked great on fb,I just needed to get what was advertised without more hidden fees,and No changing if my booked destination please

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Booksy offered Wyndham by the Bay in San Diego for $59 for 4 days/3 nights, which I can use for a year. When I called to book my dates, they said it's not available, but they could put me in another hotel instead.

It's my wedding anniversary; I just want to go to Wyndham for those nights. I hope someone can make this happen.

View full review
Pros:
  • Present good offers but they have to stick to those offers when customers call to get one

Preferred solution: Wanted to go to Wyndham by the bay, San Diego on the dates I like(June 12-16,2025) without any problems or hidden fees

User's recommendation: Call before booking online

Adine Blw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami Beach, Florida

Los Cabo have anyone available for Christmas this year

I would like to buy 1 extra night. At los cabo .

Ia Christmas available this and need airline tickets

View full review
Anonymous
map-marker Pittsburg, California

Dishonest

Booksi - Dishonest

After a lengthy sales process to stay at the Wyndham suites in Oceanside California for a timeshare presentation, she at the last minute asked if there were any problems with the hotel bookings would I accept a reasonable substitution. I said yes and immediately received a confirmation to the Holiday Inn express. WOW

View full review

User's recommendation: Don't be fooled

Patricia B Hei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m h lid for 1 1/2 hours and no one picked up!!see above-

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Poor customer service after holding for an hour and a half. It's hard to book when you can't talk to somebody! These people do not care about you.

View full review

Preferred solution: I want customer assistance to get my reservation

User's recommendation: Not recommendation from me

Darcel Ryx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Maine

I think I got scammed

They aren't giving me any dates to book...After they asked for my CC payment! They need to call me..ive tried calling them several times..virtual assistant could not chk bookings or give me dates tobookon these hotels.

View full review
Idamae Job

My husband died and wouldn't give me my money back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My husband died and they refused to refund my money when I clearly can't go and will be grieving for a long time. I said I am not buying a timeshare so it's a waste of time.

The lady said well we ask you have an open mind!

My husband passed and I should have an open mind?! Wow, another soulless company who could care less about you.

View full review
Loss:
$250

Preferred solution: Full refund

User's recommendation: Find another company that provides same service

Peter T Xpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Was chatting got cut off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was mislead and deceived. Said there was a free stay promotions.

I paid taxes and fees. Then I found out there's resort fees. I have asked for refund to my credit card. They refused.

I have not used there service and immediately asked for refund when I found out fees .

This is a scam. Payment by visa.

View full review
Loss:
$196
Cons:
  • Misleading

Preferred solution: Full refund

Peter T Xpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Called the customer service phone numberr which is monster reservations. They said they could not help.

They said to send boooksi reservations an email which I have done and have not gotten a response.. It's a real joke.no

View full review
Loss:
$195
Cons:
  • Misleading

Preferred solution: Full refund

Anonymous
map-marker Needham, Massachusetts

Ripped off

After, and only after you put In a CC do they tell you that min. 120 minute seminar is required.

Stay away!!!

View full review

User's recommendation: Stay away!!!!!!

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Anonymous
map-marker Phoenix, Arizona

Date on my stay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Im still waiting for email confirmation about how much hi was charged and on what Im standing for the trip booked?do you have answer?

View full review
Tonya S Djm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

I am not sure why my ticket is close out. My reservation never took place today. I still have time to book a seat. I am not sure what is going on with my voucher. I spoken to someone in February 2024

I am upset not sure what is going on with my vocher. I still have time to book my reservation.

The last time I spoken to a representative was February 2024 who told me I still have time to rebook my stay at a later time.

Pkeae call me at my new number 929 777 **** to resolve this situation. Thank in advace

View full review
Ilva G
map-marker Concord, Ontario

I think I got scammed

I just booked on Instagram and I dont have a confirmation. Can someone please help me this is the code I got.831849-****99

I tried calling this number I get disconnected

1-91*-***-****

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article